Forgot your PIN?

You will receive an email containing further instructions at the address associated with your account. Your email address has to be on file to reset your PIN online. Contact a library staff to add your email address or visit one of the library branches in person and staff there will be able to activate a new PIN for you. If you are a VPL text subscriber, please alert the text provider every time you change your PIN number by texting NEWPASS to 647-694-1289.

Frequently Asked Questions

I've forgotten my PIN. What do I do?

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